Worldwide shipping.
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Humpier

ORDERS AND SHIPMENTS

For orders over €70, shipping is free to the Peninsula. In orders of lesser amounts, the shipping cost is €4.95 for the Peninsula and €9 for Portugal and the Balearic Islands, choosing the standard shipping method. There is the option of express delivery by paying a total amount of €6.95 for the Peninsula, the Balearic Islands and Portugal.
The order will be delivered within approximately 24/48 hours (on working days) from the confirmation of the order.

Other destinations
Canary Islands: €15 VAT included.
European Union: €15 VAT included.
Rest of Europe: €20 VAT included.
United States: €20 VAT included.
Rest of the world: €35 VAT included. This period may be longer in sales periods, Black Friday or specific promotions.

The delivery time of the product to the customer for the Peninsula, Portugal and the Balearic Islands is between 2 and 3 working days for standard shipments. 24 hours, for express service.
Canary Islands between 3 and 5 working days in normal conditions.

For shipments in Europe and the rest of the world, depending on the location, the delivery time ranges between 15 and 45 days, respectively. For member countries of the European Union, the maximum delivery time will be 10 working days.

 

Once the order is placed, you will receive an email with the purchase confirmation. Once it is ready to be shipped, you will receive an email with the shipping confirmation. If you have any other questions, do not hesitate to contact us at hola@humpier.es.

If after the delivery deadline you have not received the order, contact customer service at hola@humpier.es with your name and surname, order number, date the order was placed and we will give you an answer as soon as possible.

Yes! Well, only if you are in Madrid. You can pick up your order at our Guzman El Bueno store, 72, 28015. In the checkout process, you will have the option to choose this collection method.

Yes, anywhere in the world. We are adventurers, we invite you to take us wherever you are! For EU countries, shipping takes 10 business days. International shipping takes 15-45 business days to reach its final destination. You can consult the table of shipping cost rates for international orders in this same section.

If you have placed an order and want to cancel it, contact our customer service immediately by email at hola@humpier.es and we will resolve it as quickly as possible.

If your order has arrived and you were not at home, don’t worry! Send us an email to hola@humpier.es with your name and surname, order number and telephone number and we will coordinate the delivery with you again.

PRODUCTS

You can consult the general measurements of each product in the section corresponding to each one. Click on the table of measurements to see the cms and compare with the measurements of your body.

In the section of each product (as well as on the care label inside the garments) you will find the characteristics and particular care to keep your product in optimal conditions.

PAYMENTS

You can enter your code just before making the purchase. At the time of placing your order, after the payment options, there is a box where you can enter the code you have. If valid, the discount will be applied in the order summary. The system will not accept 2 different coupons or discounts on the same purchase.

You can pay for your purchase by VISA or MASTERCARD, Apple Pay or Google Pay. Payment through PayPal. Directly to the Humpier account that is offered at the end of the payment. Payment by Bank Transfer. Indicating the name and surnames, as well as the order number. Payment through Bizum.

CHANGES AND RETURNS

You have a period of 15 calendar days, counting from the date of receipt, to make any change or return of your purchase. If the product received has manufacturing defects, you have a period of 3 months to replace it with a new one.

You must write us an email to devoluciones@humpier.es within 3 months of receiving your purchase and we will tell you how to proceed.

You must write us an email to devoluciones@humpier.es within 30 calendar days after receiving your purchase and we will tell you how to proceed.

1. Make the request through our email devoluciones@humpier.es
2. We verify your return period.
3. We send a courier to your house with the new garment and pick up the old one.

1. Haz la solicitud a través de nuestro correo devoluciones@humpier.es
2. Verificamos tu plazo de devolución.
4. Evaluaremos si debes abonar una diferencia o si debemos realizar un reembolso y te comunicaremos qué hacer.
3. Mandamos a tu casa un mensajero con la nueva prenda y recogemos la anterior.

1. Make the request through our email devoluciones@humpier.es
2. Fill out our form to verify your return period and reasons.
3. We send a courier to your home to pick up the garment
4. Our quality control team reviews the garment to verify its perfect condition.

5. Provide your account number to make the refund, if necessary.
6. We proceed to make the return, this period has a margin of 15 calendar days.

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